Lisa Harmon is a principal and founding partner of Smith-Harmon. She is an Email Marketing Roundtable moderator, chairs the EEC Design Committee, and actively contributes to The Email Insider, edm.smith-harmon.com and blog.emailexperience.org. She is also a director of the Harmon Foundation, which this year will donate $400,000 to fifty charities around the world.

Founding partner and principal, Aaron is the technology heart of the firm. Prior to founding Smith-Harmon, he worked in the information technology sector as a senior software architect providing consulting services to leading financial services and fortune 500 companies. He has developed systems in complex technologies as diverse as artificial intelligence, commercial software, instant messaging, and foreign exchange trading systems. Today, Aaron is actively involved in the email industry, serving as a contributing member of the Email Experience Council’s Deliverability and Rendering Roundtable, and frequently contributes to industry blogs including MediaPost’s Email Insider column.

Ed Henrich is Vice President of Professional Services for Responsys, leading the company's creative, campaign development, strategy, and analytics teams to produce award-winning and profitable client e-mail marketing programs. Ed is a pioneer in the e-mail marketing industry, having joined Post Communications (now Yesmail) in 1997 when it was a five-person startup. For eight years, he was the company's vice president of client services, then president. Before that, Ed was a venture capitalist at Internet Capital Group and a senior consultant with McKinsey & Company. A former Fulbright Scholar to Australia in Control Systems Engineering, Ed holds a PhD and an MS from UCLA and a BS from Drexel University.

Heather Blank is a seasoned online marketing executive with over 14 years of experience. Heather, the Vice President of Strategic Services, joined in 2006 and now oversees a team of strategic, analytic and deliverability consultants. She and her team work with clients to improve their email ROI through triggered messaging and improved segmentation. Heather has had great success working with clients to identify their "seducible moment" and develop email strategies to improve their program's performance.

The founder and author of the Retail Email Blog, Chad is an authority on email marketing strategies and trends in the retail industry. He regularly writes research reports on email marketing best practices and trends, is an Email Insider columnist for MediaPost, is an active member of the Email Experience Council, and supports Smith-Harmon clients with his advice and exclusive research.

Prior to joining Smith-Harmon, Julie spent 7 years with Williams-Sonoma, Inc. involved in all aspects of creative production for the Williams-Sonoma, Pottery Barn, and Williams-Sonoma Home websites.

Thomas brings over 15 years of experience as a senior software architect and engineer, having consulted at numerous Fortune 500 companies. He has specialized in designing and developing large scale, complex systems involving a diverse range of technologies such as e-commerce, data warehousing and analytics. In addition, he has applied his interest in data mining, statistics and pattern recognition to the development of machine-learning artificial intelligence systems.